We have reached the SEVENTH MISTAKE Managers/Directors make in their spa/salon/aesthetic or wellness businesses. This interview took us to Minneapolis to speak with LeAnne Latham, Director of Spa’s at the Four Seasons Hotel Group, Minneapolis.
I say this every month but really, there is no price attached to the value we are getting from the conversations we are having with the worlds best Spa leaders. Saving us time and money so we learn from their mistakes and get it right from the word GO! Are you enjoying this series we are offering? If yes, please quickly click on THIS LINK and send us a one liner sharing what you love about “Mistakes Managers Make”.
LeAnne’s “mistake” revolves around a subject I am so passionate about and also a challenge that every single spa leader I’ve spoken to has encountered. In fact, we added this “mistake” as part of our Business Management Training Course since it’s such a major challenge in the industry . The “mistake” is about DELEGATION and through this, showing vulnerability
In preparation for the interview and to lead up to next week’s exciting SOP tool we gift you, let me ask you a few questions…
- Do you ever feel that if you don’t do something yourself, it won’t t get done properly?
- Do you feel that there are not enough hours in the day?
- Are you scared to ask your team to do important tasks?
And I am most excited about this subject so next week I cannot wait to gift you an SOP regarding delegation. Another valuable tool to add to your toolbox.
- A positive attitude
- Staff Huddle
- Staff Meetings
- Goal Setting
- Customer Communication
- Make Change a Positive Process
- Staff Profiling
- Communication: open and closed questioning
- Active Listening
- Positive Language
- Praise Sandwich
- 4 square questioning technique
- Managing Conflict & Complaints
- Therapist Daily Revenue Planner
- Therapist Opening & Closing Checklist
- Mindset Shift
Whew!!! That’s a lot right??!! Yes it is, and it’s just 1 MODULE out of a total of 8 in the course. Save yourself years and hours of figuring this out on your own by joining the Spa Professionals Guild Community where your learning never stops.
Check out our Complete Business Management course, where we include every tool and template you will ever need!
Until next week!